My site connects to Free Plan instead of PRO

#1070170
  • Resolved vidyalaya tak

    1 month, 3 weeks ago

    Rank Math free

    Hi Rank Math Team,

    I have installed the Rank Math PRO plugin on my WordPress site. I’m using the same email ID for both the free and PRO versions.

    However, every time I try to connect the plugin, it connects to the Free Plan instead of the PRO version.

    Please reset or remove the current connection of my website from your server so I can reconnect it properly with my PRO license.

    Website URL: https://vidyalayatak.com/
    Email: v***********@g********

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 month, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with connecting your Rank Math PRO plugin to your account. To resolve this, you will need to disconnect your current connection and then reconnect it to ensure that the PRO license is activated correctly.

    Here are the steps to disconnect and reconnect your Rank Math account:

    1. Go to your WordPress Dashboard.
    2. Navigate to Rank Math SEO → Dashboard → Help.
    3. Click on the Disconnect Account button.
      Disconnect account in Rank Math
    4. After disconnecting, click on Connect Now to reconnect your Rank Math account.
      Click Connect Now in Rank Math
    5. Make sure to use the same email address associated with your PRO plan when prompted.

    Once you have reconnected, your PRO license should be activated. If you continue to experience issues, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Upgrade to Rank Math PRO » Rank Math

    vidyalaya tak

    1 month, 3 weeks ago

    Rank Math free

    Hi Rank Math Team,

    I have installed the Rank Math PRO plugin on my WordPress site. I’m using the same email ID for both the free and PRO versions.

    However, every time I try to connect the plugin, it connects to the Free Plan instead of the PRO version.

    Please reset or remove the current connection of my website from your server so I can reconnect it properly with my PRO license.

    Website URL: https://vidyalayatak.com/
    Email: v***********@g********

    Thank you!

    Ike

    1 month, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math support.

    You seemed to have marked this ticket as resolved.

    We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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