Hello,
We apologize for the issue you are facing with downloading Rank Math PRO. It seems that there might be a problem with the email address associated with your account. Please ensure that you are logged into your Rank Math account with the correct email address you used for the purchase.
If you upgraded to PRO using a different email address, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and resolve the issue more quickly.
Thank you for raising this concern, and we hope to get this sorted out for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
HO PAGATO, NON RIESCO AD ACCEDERE A RANK MATH PRO. VI ALLEGO IL LINK DELLA FATTURA DI PAGAMENTO.
https://drive.google.com/file/d/13hPd1TUgPHjHNzNldPmWUd7MQaNOYUU0/view?usp=sharing
Vorrei il supporto di un operatore umano !!!!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We are aware of the issue and working on fixing this. You will be informed once a fix is available.
We appreciate your patience in the meantime.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Thank you for your patience.
We have heard from our developers that the issue has been fixed.
You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
