Hello,
We apologize for the issue you are facing with your Rank Math PRO purchase. It seems that the email address associated with your PRO account might differ from the one linked to your free version. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
Please navigate to the Rank Math Support Forum to open a ticket. In your ticket, include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
