Hello,
We apologize for the issue you are facing with your Rank Math upgrade. It seems that since you used a different email address during the checkout for your Business plan, your Rank Math dashboard is still showing the previous account details.
To resolve this, you will need to merge your accounts or change the email connected to your PRO account. Please reply to this ticket and include the email address you used to purchase the Business plan, or a screenshot of the invoice you received. This will help our support team locate your PRO account and make the necessary changes.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
i changed my email in the dashboard to g***@p************** and still nothing has changed.
The email addresses are g***@p***************** and g***@p**************
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have fixed this in your account. The Rank Math Business plan is now available here: https://rankmath.com/my-account/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
