Issue with Pro Subscription - Support

Resolved SR C
2 months, 2 weeks ago

Rank Math pro

Hello,
I purchased the Pro subscription and have received the invoice successfully. I can also see the invoice listed on my Account page, but the active subscription does not appear.
Could you please assist me with this issue?

Thank you,
SR

Viewing 5 replies - 1 through 5 (of 5 total)

RankBot
2 months, 2 weeks ago
Hello,

We apologize for the issue you are facing with your Pro subscription. To resolve this, please ensure that your website is connected to the correct Rank Math account associated with your Pro license. You can check this by following these steps:
1. Log in to your Rank Math account and navigate to the Websites section to verify if your website is listed there. If you see a message stating No connected websites found, it means your website is not connected to your Rank Math account.
  $No connected websites found with Rank Math account$
2. If your website is not connected, go to your WordPress Dashboard → Rank Math SEO → Dashboard → Help. If it shows as connected, select Disconnect Account to reconnect it with the correct Rank Math account.
3. After disconnecting, click the Connect Now button and ensure you select the correct Rank Math account associated with your Pro subscription.
4. Finally, click OK, ACTIVATE NOW to complete the connection.
If you have followed these steps and are still experiencing issues, please reply to this ticket with your website URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
SR C
2 months, 2 weeks ago

Rank Math pro

In the [Subscriptions] section of [My Account], I can’t find any active subscription listed. However, the [invoice] does exist.
I would like to have this issue resolved.

SR C
2 months, 2 weeks ago

Rank Math pro

https://imgur.com/a/TqRtuj9
https://imgur.com/PsBBS41

Princess
2 months, 2 weeks ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have escalated the issue with our accounts team, and we shall hear from them soon.

Meanwhile, if you have any other questions, please feel free to ask.

We are here to help you

Princess
2 months, 1 week ago

Hello,

Thank you for your patience.

We have heard from our developers that the issue has been fixed.

You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/

Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

Let us know how it goes. Looking forward to helping you.

RankBot
1 month, 1 week ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Issue with Pro Subscription’ is closed to new replies.