SEO Title and Description Aren’t Being Saved

#1069583
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the SEO Title, Description, and Focus Keyword not being saved. Since you’ve already created a custom rule in the Web Application Firewall (WAF) and followed the steps in the article, here are a few additional things you can check:

    1. Plugin Conflicts: Ensure that there are no conflicts with other plugins. You can refer to our guide on checking for plugin conflicts to troubleshoot this.

    2. JavaScript Errors: Sometimes, JavaScript-related errors can prevent saving. You can diagnose these errors by checking the JavaScript Console in your browser. Here’s how to do it in Chrome:

      • Open Developer Tools by navigating to More Tools → Developer Tools.
      • Click on the Console tab to see if there are any errors that might be affecting Rank Math.
        Open Developer Tools
        Open console tab

    3. Firewall/Security Plugin Settings: If you are using a security plugin like Wordfence, ensure that Rank Math’s files are whitelisted. You can find guidance on this in our tutorial about whitelisting Rank Math in Wordfence.

    If you have checked all of these and the issue persists, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Reinelle

    2 months, 2 weeks ago

    Hello,

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Wafaa

    2 months, 2 weeks ago

    Rank Math free

    We tried creating a post without using the Avada Builder, and Rank Math correctly added the meta title and description. However, when we use the Avada Builder, Rank Math doesn’t work properly. So the issue seems to be with the Avada Builder. How can we fix this?

    Ike

    2 months, 2 weeks ago

    Hello,

    The returned value for the updateMeta route is correct.

    Since you are unable to share your website admin for us to troubleshoot further, are you able to create a staging website on your end?

    If you can, please create one, reproduce the error there, and share the login access in the sensitive data section. This will allow us to deeply investigate the issue and resolve it permanently without worrying about touching your live website.

    You may also follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    We really look forward to hearing back from you.

    Thank you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘SEO Title and Description Aren’t Being Saved’ is closed to new replies.