Hello,
We apologize for the issue you are facing with your Rank Math PRO plan showing as Free. It seems that you may have upgraded to the PRO plan using a different email address than the one associated with your intended account.
To resolve this, please follow these steps:
- Log into your Rank Math account and check if you can see the PRO plan there.
- If it is unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by navigating to the Rank Math Support Forum and opening a ticket.
- In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I just purchased the Pro Plan and never created a Free account. After purchasing the plan, my dashboard shows a Free plan instead of Pro. I greatly appreciate your help in correcting the issue. Thank you.
I have logged in to my account using the email address I purchased the Pro Plan with and it shows only a Free plan.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We are aware of the issue and working on fixing this. You will be informed once a fix is available.
We appreciate your patience in the meantime.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Sorry for the delay.
We have fixed this in your account. The Rank Math PRO plan is now available here: https://rankmath.com/my-account/
You may follow this guide to proceed with setting up your PRO plugin: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Again, we deeply apologize for the inconvenience. Hope that helps.
Hello,
We are glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
