Hello,
We apologize for the issue you are facing with accessing Rank Math PRO in your account area. If you have purchased the PRO version but do not see it available for download, it could be due to a few reasons:
- Different Email Address: You may have upgraded to PRO using a different email address than the one you are currently logged in with. Please check if you have another account with Rank Math.
- Account Issues: There might be an issue with your account that needs to be resolved.
To resolve this, we recommend checking your Rank Math account area again. If the PRO version is still not visible, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
Human agent. Still not resolved.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We are aware of the issue and working on fixing this. You will be informed once a fix is available.
We appreciate your patience in the meantime.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We deeply apologize for the inconvenience.
This was a temporary issue that has been fixed now.
You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
Really? Still don’t see it! Also, as you can see, my profile does not indicate Pro as well.
How much Longer? Beginning to regret my purchase.
Hello,
We have fixed this in your account. The Rank Math PRO plan is now available here: https://rankmath.com/my-account/
You may follow this guide to proceed with setting up your PRO plugin: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Again, we deeply apologize for the inconvenience. Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
