Hello,
I apologize for the issue you are facing with downloading Rank Math PRO. It sounds frustrating, and we appreciate you bringing this to our attention.
To resolve this, please ensure that you are logged into the correct Rank Math account where your PRO subscription is active. If you have confirmed that all accounts are correct and are still unable to download the PRO version, it may be necessary to merge accounts or change the email associated with your PRO plan.
You can provide the email address you used to purchase the PRO plan or a screenshot of the invoice in your ticket reply. This will help our support team assist you more effectively.
Please use the available buttons to assign your ticket to a human agent, and they will take over from there to help you resolve this issue. Thank you for your patience!
Hello,
I need someone to look into my account. I have purchased Rank Math Pro today and I can only download Rank math SEO. I have checked that the account is correct. I do not have any other account to merge. I have also connected on woocommerce and then disconneted. The problem seems to arise that the dowload I was sent is for Rank Math Seo, therefore I can’t download Rank Math PRO
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It was a temporary issue that has been fixed now.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
