Hello,
We apologize for the issue you are facing with Rank Math still showing the free version after your purchase. This can happen if the email address associated with your PRO account is different from the one used for your free account.
To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it’s unavailable, you may need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
When submitting a ticket, make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Let’s just go ahead and cancel this This is taking way too LONG
R**********@G********
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It was a temporary issue that has been fixed now.
You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
