Hello,
I apologize for the issue you are facing with downloading Rank Math PRO. It sounds like there may be a mismatch between the email address associated with your PRO purchase and the one you are using to log in to your Rank Math account.
To resolve this, please follow these steps:
- Log into your Rank Math account.
- Ensure that the email address you used to purchase Rank Math PRO is the same as the one you are logged in with. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
- You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details, including the email address used for your PRO purchase.
Once you submit your ticket, our support team will assist you in resolving this issue so you can download the PRO version successfully.
Thank you for raising this concern, and we appreciate your patience as we work to help you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Please assign me to a human support agent
Kind regards
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It was a temporary issue that has been fixed now.
You can now download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
