Hello,
We apologize for the issue you are facing with accessing your Rank Math PRO account. It seems that there might be a discrepancy with the email address associated with your PRO purchase. Please ensure that the email you used to purchase the PRO plan is the same as the one you are using to log into your Rank Math account.
If you find that you have used a different email address, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket through the Rank Math Support Forum.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team assist you more efficiently.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
My email and my receipt are in that video screens share that I sent you i***@u*************************** why can’t you help me merge it here?
Here, take a look at this loom video screen share where I walk you through my RankMath account, the integration with my website, and show you that there is no email discrepancy but rather it seems that your rankmath back office has not upgraded my account to PRO even though my invoice that I just paid for pro is showing in the account. Watch the video here: https://www.loom.com/share/0feb329f7f55453282ff4f2007c1a4fb
Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.
We can see the Rank Math PRO subscription on your account.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
I received an email about 4 hours after I submitted this ticket and that email sent me to my dashboard where the PRO download was now available. I guess it just took like 5 hours for you to deliver the product I purchase. Anyhow, it’s been resolved.
Hello,
We apologize again for the inconvenience.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
