Hello, we apologize for the issue you are facing with your PRO membership not being displayed in your account. Since your purchase is visible in the invoices section, it seems like there might be a connection issue with your account.
To resolve this, please ensure that you have installed the Rank Math PRO version alongside the Free version to activate your PRO license. You can refer to this tutorial on how to install Rank Math PRO on your site.
If you have already done this and the issue persists, it may be necessary to disconnect and reconnect your account. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Disconnect Account. After that, reconnect your account.
If you still need assistance, please reply to this ticket with your website URL, and a human agent from our support team will take over and help you further. Thank you for raising this concern!
Sources:
Website Not Shown In Rank Math Account Area » Rank Math
There is no link in my account to download pro. It just says free, but in the subscription section it shows that I purchased it.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We are aware of the issue and working on fixing this. You will be informed once a fix is available.
We appreciate your patience in the meantime.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
