Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that there might be a discrepancy with the email address associated with your account. Please ensure that you are logged into the correct Rank Math account where you purchased the PRO plan.
If you find that the email you used to purchase the PRO plan is different from the one on your free account, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team assist you more efficiently.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I have checked the email address, it is the same as my account. In my account i can see the order but not the subscription!
You have some issues with the system.
Please solve this so i can download the premium module.
Hello,
We’ve checked your account, and your account is already using the Rank Math PRO subscription. You’ll also notice that the PRO badge is already showing on your account details.
You can now download the Rank Math PRO plugin from your account’s dashboard:
https://rankmath.com/my-account/
Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
