Hello,
We apologize for the issue you are facing with the Rank Math plugin. The error message "There has been a critical error on this website" typically indicates a problem with the plugin or a conflict with another plugin or theme on your site.
To troubleshoot this issue, we recommend the following steps:
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Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the issue persists. If the error goes away, reactivate the plugins one by one to identify the conflicting plugin.
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Theme Conflict: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.
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PHP Version: Ensure that your server is running a supported version of PHP. Rank Math requires a stable version of PHP to function correctly. You can check this in your hosting control panel or contact your hosting provider for assistance.
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Error Logs: Check your server’s error logs for any specific messages that could provide more insight into the issue.
If you continue to experience problems after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Hello,
You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the critical error.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
