Hello,
We apologize for the issue you are facing with your Rank Math PRO purchase. It seems that the PRO version is not enabled on your account. This can happen if the email address associated with your PRO purchase differs from the one linked to your free account.
To resolve this, please log into your Rank Math account and check if you can download the PRO version from your dashboard. If it is unavailable, you may need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
Thank you for raising this concern, and we hope to get this sorted out for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Your Rank Math PRO purchase was made using the email we shared in the Sensitive Data section of this ticket. We also added the quick login URL so you can login to that account.
You can proceed with installing your Rank Math PRO by following this guide: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
To avoid further confusion, we can merge all your accounts and consolidate all settings and subscription data into a single account. Just let us know which email address you wish to keep and we’ll merge them for you.
Looking forward to helping you.
If you can, please merge by email r*****@m**********
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this tutorial that shows you how to get started with your PRO license:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
