Hello,
Thank you so much for getting in touch.
We can see that our accounts team already replied to your email and processed a refund on your requested transaction. Kindly check that out.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
