Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that you might be logged into a different account than the one associated with your PRO purchase. Please follow these steps to resolve the issue:
- Log out of your current Rank Math account.
- Log in using the email address that you used to purchase Rank Math PRO.
- Once logged in, navigate to your Rank Math account area to check your subscription and activate the PRO version on your site.
If you still cannot see your PRO subscription after following these steps, it may be necessary to contact our support team for further assistance. You can do so by replying to this ticket, and a human agent will take over and help you resolve the issue.
Thank you for raising this concern!
Sources:
Where Is My Rank Math PRO License Key?
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
The account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello there,
Here is the receipt on the same email I am contacting from: t***@f**************
Receipt image:
https://i.ibb.co/Nd6rgS43/image.png
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The subscriptions you purchased was done using this email address [see Sensitive Data section of this ticket].
To avoid further confusion in the future, would you like to merge all your accounts and consolidate all settings and subscription data into a single account? If so, please let us know which email address you wish to keep, and we’ll merge them for you.
Looking forward to helping you.
I have no idea how that email got there, as both my FastSpring and RankMath accounts were under t***@f**************.
Please merge everything to t***@f**************.
I would be thankful if you could extend the unused months in my subscription as well.
Thank you and have a great day
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this tutorial that shows you how to get started with your PRO license:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
