Business account problems

Hello,

I apologize for the issue you are facing with your Business license account. It seems like there might be a conflict between your old free account and the new Business account you purchased.

To resolve this, you can log into your Rank Math account and check if you can access your Business license from there. If you find that the Business version is not showing up, it may be due to using a different email address for the purchase. In that case, you might need to merge both accounts or change the email associated with your PRO account.

For further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and help you resolve this issue. Thank you for bringing this to our attention!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

We have added the email address in the sensitive data section where the Business subscription is applied.

You can use that to log in and access your paid account.

Alternatively, we can merge both the accounts you’re using so you can consolidate all of your accounts into a single one.

To process that, let us know the email address you prefer to use moving forward.

Let us know how this goes.

Hello,

Thank you for your patience.

We have merged your accounts as requested [moved to sensitive data section]

Please check on your end if everything is working as expected.

Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.

https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

Then, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.