Request for Appeal Regarding Account Ban

#1067276
  • Resolved Qays Zubaidi

    2 months, 2 weeks ago

    Rank Math free

    Hello Team,

    I am reaching out because I am struggling to contact you regarding my other account, which has been banned for some reason. I created this account using my Gmail just to communicate with you directly.

    I emailed you from my work account, q***********@e*************, about our main user, w*******@e*************. I’m sending this message from my personal account because we use a group email account for the user, rather than an actual email address.

    I sent an email on July 10, 2025, and received your response on Friday, July 11, with the following details:

    > Upon checking, our system has detected an unusual pattern in your login. Your account is being used in a sanctioned country, which caused it to be banned. If you wish to make an appeal, please let us know. Please note that we may require you to present some documentation for your appeal.

    I would like to proceed with the appeal and would appreciate it if you could inform me about the country in question. I sent this request three days ago, but I haven’t received a response yet.

    Please let me know how I can resolve this issue as soon as possible.

    Thank you,
    Qays
    EWR Digital

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing regarding your account ban. Unfortunately, we do not have access to specific account details or the ability to handle appeals directly through this platform.

    To proceed with your appeal, please reply to the email you received regarding the ban and include any necessary documentation as requested. If you need further assistance, please ensure to provide any relevant details in your reply so that a human agent can assist you effectively.

    Thank you for your understanding, and we hope this issue gets resolved quickly for you.

    Princess

    2 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We noticed that the login in your three accounts has the IP address of Iraq (IQ), and since we are enforcing the current sanctions on Iraq.

    Unfortunately, there’s nothing we can do to whitelist this website as that goes against the policies we are enforcing.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Request for Appeal Regarding Account Ban’ is closed to new replies.