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Hi,
Every once in a while for a reaso unknonwn to me the settings for the Remove Base and Category base stop working, the result is my category pages become 404 pages. When this happens I check the settings under RankMath and the settings look fine but I have to disable them and re-enable them again for them to work.
This is a problem because it happens randomly, how can I stop this from happening in the future?
Thanks,
Paul
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
What causes, or rather, when does this happen? Are there any related errors reported on your site log files?
If you can replicate this issue, assuming you are using the latest version of all the plugins and the themes (please update if not yet), please check for a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘SEO Settings Remove Base and Category Base’ is closed to new replies.