Hello,
I apologize for the issue you are facing with your Rank Math Pro purchase. It seems there may have been a problem with linking your purchase to your account, especially since you mentioned that you didn’t have an account at the time of purchase.
To resolve this, please ensure that you have logged into your Rank Math account with the email address you used for the purchase. If the Pro version is still not showing up, you will need to contact our support team to merge your accounts or change the email connected to your Pro plan. You can do this by opening a ticket through our support forum.
In your ticket, please include the email address you used to purchase the Pro plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you more efficiently.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
It seems like you purchased the plugin with some other email address.
If you’re not able to find the email or receipt, please share the last four digits of the card you used to make the purchase in the sensitive data section so we can help locate your subscription.
Looking forward to helping you.
Thank you.
Hello,
We already shared this with our concerned team, and as soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
We found the transaction under a different email address from the one you used to sign up with. The email address had a typo and a missing h in the domain name.
We transferred the subscription to this account, and you now have access to the PRO features.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
