Hello,
We apologize for the issue you are facing with your product category sitemap. The discrepancy in the number of URLs can occur due to several reasons. Here are a few things you can check:
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Custom Canonicals: If you have set custom canonical URLs for any of your products, those products will not appear in the sitemap. Ensure that you are using the default self-referencing canonical URLs provided by Rank Math.
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Sitemap Settings: Check your Rank Math settings to ensure that all product categories are included in the sitemap. You can do this by navigating to Rank Math SEO → Sitemap Settings → Product Categories and ensuring that the option to include them is enabled.
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Caching Issues: Sometimes, caching plugins can interfere with the sitemap generation. Try clearing your website cache and see if that resolves the issue.
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Plugin Conflicts: There might be a conflict with another plugin affecting the sitemap. You can use the Health Check plugin to troubleshoot this.
If you’ve checked all these and still face the issue, please reply to this ticket with your site URL so that a human agent from our team can assist you further. Thank you for raising this concern!
Sources:
Rank Math Sitemap Issues and Their Fixes » Rank Math
How to Configure Sitemaps in Rank Math – Best Settings and Tips
Hello,
Could you please share the affected category URLs that are not appearing on your sitemap so that we can check the issue further for you?
Meanwhile, please try to follow the steps below and see if that works for you:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
For more details on this issue, you can check this URL: https://rankmath.com/kb/url-not-in-sitemap/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello Rakibuzzaman Siam,
Thank you for reply.
Could you please share the affected category URLs that are not appearing on your sitemap so that we can check the issue further for you?
I have updated the sensitive data as requested.
1. Flush the Sitemap cache by following this video screencast
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.
I tried already and even all plugin are deactivated.
Can you please check further?
Thank you.
Hello,
We’ve checked the category URLs, and they are set to noindex.
Please edit those category pages and ensure that their robots meta tag is set to index.
If the issue persists, check if the page is getting noindex due to this option in Rank Math > Titles & Meta > Global Meta
Looking forward to helping you.
Hi Reinelle,
I checked the page is getting, the option is turn on already.
P.S. Those category 98% have products, it is not empty archives.
Thank you
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
There are two options in Rank Math settings that aren’t configured, which is why some of the category pages aren’t showing on the sitemap:
1. You set noindex for empty categories:
2. and, you didn’t include empty categories to your sitemap:
We have gone ahead and enabled those options and you sitemap is updated.
Please note that Rank Math only displays the primary language in your sitemap, as the rest of the translated content is handled using the hreflang tag which is acceptable for search engines.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Dear Jeremy,
Sorry, I am talking about non-empty archives (having products!).
I found that the setting is the same as you said.
But I still didn’t see the non-empty category on the sitemap.
Thank you.
Hello,
The affected URLs you shared in the Sensitive Data section is already appearing in the sitemap, as you can see on this screenshot:
Can you please confirm if there are other links that aren’t shown in the sitemap? If there are any, please share them here.
Looking forward to helping you.
Hello Jeremy,
I have updated the sensitive data a week ago, Can you please check further?
Thank you.
Hello,
We deeply apologize for the unexpected delay in response.
For further troubleshooting, please share the FTP logins of your website. If you’re not sure about FTP logins, please get in touch with your hosting provider and then share the logins in the sensitive data section.
Looking forward to helping you.
Thank you.
Dear Rakibuzzaman Siam,
Is it okay using file manager plugin replace for FTP login ?
As we have already installed file manager plug-in.
Thank you.
Hello,
Although a File Manager plugin can be helpful, we recommend providing FTP login details instead. This ensures we can safely access the site even if a plugin causes issues or the backend becomes inaccessible during troubleshooting.
Looking forward to helping you on this one.
Hi Jeremy,
Would you using a File Manager plug-in first? As something problem with FTP account.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
