Hello,
We apologize for the issue you are facing with the pricing during your renewal process. It seems there may be some confusion regarding the pricing tiers or potential discounts that could be affecting the final amount.
The standard renewal price for the PRO plan is $7.99 per month, but if you received a different price, it might be due to a promotional offer or a specific discount applied to your account.
Unfortunately, we cannot manually adjust pricing or set up renewals directly. We recommend replying to your ticket with the screenshots you mentioned, and a human agent from our support team will assist you further in resolving this issue and clarifying the pricing discrepancy.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve it!
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
Thank you so much for getting in touch.
The summer sale has officially ended, but we’d be happy to make an exception for you. Please go ahead and purchase the plan at the current price, then reply to this message, and we’ll refund the difference to match the promo rate.
Looking forward to helping you.
Hi Jeremy.
Thank you for the reply. Yes. I saw the 5.75 and they already (without my consent) charged the card at full price.
If you can make that adjustment that would be great or if not refund the card in total.
Thank you.
Hello,
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We can see the subscription in radio....oc+rank, but it was already refunded due to the email you sent using radio....oc.
Looking forward to helping you.
yes. I received that in another email and told me I can renew. Can I renew at the 5.75 pricing?
Hello,
Please proceed with purchasing a new plan using your preferred account and get back to us here so we can refund the difference, matching the promo price.
At the moment, we can’t change the price on our pricing page, so we can’t provide a custom purchase link for you.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
