Not updated credits on 07.07

#1064919
Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits not updating. It seems like you’ve already followed the instructions to restore your missing credits, but they still show as zero.

    Here are a few steps you can try to resolve this:

    1. Log in to the Correct Account: Ensure that you are logged into the Rank Math account that you used to purchase your Content AI credits.
    2. Check Your Credits: Go to your Rank Math account and verify your remaining credits by visiting this link.
    3. Disconnect and Reconnect: In your WordPress admin area, navigate to Rank Math > Dashboard > Help, then disconnect and reconnect your Rank Math account. This can help refresh the connection and update your credits.
      • Disconnect
      • Reconnect
    4. Refresh Credits: After reconnecting, go back to Rank Math > General Settings > Content AI and click the refresh icon to update your credits.
      • Refresh Credits

    If after trying these steps your credits still do not update, please reply to this ticket with any additional details or screenshots, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we hope to resolve this for you soon!

    Sources:
    Resolving Content AI Related Issues » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Dominic

    2 months, 3 weeks ago

    Rank Math free

    Dears,

    I used all my AI credit points to improve the errors with some issues on the website (nu-nrg.eu)
    It shown that the credits will be refreshed on 07.07…today i checked and after doing the instruction (https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/?utm_source=Plugin&utm_medium=Buy%2BCredits%2BButton%2BFree%2BPlan&utm_campaign=WP)

    ..all the time is 0

    details on Websites:
    Content AI credits: 704 / 750 Tracked Keywords: 0 / 0
    Monthly Credits: 750
    Used Credits: 704
    Credits Reset On: 07 Aug 2025
    Screen GeneralOptions

    Refresh button didn’t update the credits quantity

    Regards
    Dominic

    Jeremy

    2 months, 3 weeks ago

    Hello,

    We have gone ahead and disconnected your website from our side so you can reconnect it. This is to properly sync your website to our system.

    You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

    Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    Once done, please go back to using Content AI and it should work without any issues.

    Let us know how that goes. Looking forward to helping you.

    Dominic

    2 months, 2 weeks ago

    Rank Math free

    0 points still

    Princess

    2 months, 2 weeks ago

    Hello,

    We have escalated the issue with our dev team about the credits, and we shall hear from them soon.

    Meanwhile, if you have any other questions, please feel free to ask.

    We are here to help you.

    Miguel

    2 months, 2 weeks ago

    Hello,

    We reset your wallet manually this month. You should have access to the 750 credits that are assigned each month for free.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Not updated credits on 07.07’ is closed to new replies.