free content ai credits not appearing

Hello,

We apologize for the issue you are facing with your Content AI credits. It sounds frustrating not to see the credits even after the new month has rolled over.

Here are a few steps you can take to troubleshoot this issue:

1. Check Your Account: Make sure you’re logged into the correct account that you used to purchase the Content AI credits. You can verify your credits by visiting your Rank Math account area.

2. Refresh Credits: In your WordPress admin area, navigate to Rank Math > Dashboard > Help, and disconnect and then reconnect your Rank Math account. This can help in syncing your credits correctly.

   • Disconnect:
   • Reconnect:

3. Refresh Again: After reconnecting, go back to your Content AI and refresh the credits count again to see if it updates correctly.
   

If you still encounter the "account_free_limit_reached" message after following these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

Thank you for bringing this concern to our attention, and we hope to resolve it for you soon!

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

Also, please make sure that you are running the latest version of Rank Math plugin.

The feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.

Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.

You can read more about this from here: https://rankmath.com/kb/content-ai-free/

Let us know if this fixes the issue.

Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

Hello,

We can see 750 free credits in your Rank Math dashboard.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits.

That should fix the issue.

If not, our team might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We are glad to know that this issue has been resolved. Thank you for letting us know.

This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.