Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription upgrade. It seems that the email associated with your payment may differ from the one you want to use for your PRO account.
To resolve this, please reply to your ticket and include the details you provided here, specifically mentioning that you would like to merge the accounts or change the email connected to your PRO account to h***********@g********. Make sure to include the receipt number (8HJ25331UK934414S) as well.
Our support team will assist you in merging the accounts or updating the email as requested. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
We’ve checked the email you shared, 2*****@g********, but there’s no subscription applied to it.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
here is the link https://imgur.com/a/zJMDizd
I would appreciate if you could get this resolved asap. I was hoping to do some work over the two days.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address. [moved to sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If yes, please send an email to our billing and accounts department at s******@r*********** using the email address I provided and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
I sent an email to support and haven’t heard back. let me know asap! support is clunky. i am getting impatient
Hello,
Sorry for the delay in reply.
We have replied to your email to address your request. Your accounts have been merged and we also kept the preferred email address.
Hope that helps.
Hi, I see my account upgraded to PRO in rankmath admin panel but the website does not reflect the pro upgrade even after I disconnected and reconnected 3 times. I fully logged out and logged in and the version is still free. At this point, I would ask you to reset my upgrade to start the entire year over. I haven’t been able to use the features I paid for and the setup is extremely clunky. https://imgur.com/a/1S3qmaU
Hello,
We might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
hi, I don’t want to do that. I have a solution. since this originated from the mismatch between the account email and the payment email, I suggest you refund me the purchase, delete the accounts and I will repurchase with a credit card as opposed to paypal.
Also, I got double charged today. I let your support know. I want both account refunded and downgraded and I will start over with another form of payment.
Hello,
The first transaction and the second charge are both refunded by our account team.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
