Why can’t I have permission to see the answer of my request

#1063534
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 4 weeks ago

    Hello, we’re sorry to hear that you’re facing issues with permissions. The error message "Sorry, you are not allowed to access this page" typically indicates that you may not have the required permissions to view certain settings or pages within Rank Math. Here are a few steps you can take to troubleshoot this issue:

    1. Check WordPress Settings for URL Mismatch

    Ensure that there isn’t any mismatch in the URLs on your WordPress settings. Go to WordPress Dashboard → Settings → General and verify that the WordPress Address (URL) and Site Address (URL) fields are the same.

    Check site URL

    2. Check If You’re Using an Admin Account

    Make sure you are logged in with an admin account, as only administrators have full access to all settings. If you are using an admin account and still facing issues, proceed to the next step.

    3. Check Your Access with Role Manager

    If you have access to the Role Manager settings inside Rank Math, ensure that your user role has been granted all the required capabilities. After making any changes, click the Update Capabilities button.

    Role Manager capabilities

    4. Check If You’ve Activated Rank Math Network-Wide (for Multisite)

    If you are in a multisite environment, ensure that Rank Math is installed correctly across the network. Only the Super Admin can install plugins network-wide.

    If these steps do not resolve your issue, please reply to this ticket with more details about your site, and a human agent from our support team will assist you further.

    Sources:
    Sorry, You Are Not Allowed to Access This Page » Rank Math

    Jeremy

    1 month, 4 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Your ticket was created when your account was still a PRO account. Now that you have requested a refund (which we have honored), you no longer have access to your PRO tickets.

    Don’t hesitate to get in touch with us if you have any other questions.

    RankBot

    4 weeks, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Why can’t I have permission to see the answer of my request’ is closed to new replies.