Hello,
We apologize for the issue you are facing with not receiving your username and password email. This can sometimes happen due to various reasons such as spam filters or incorrect email addresses.
Please check your spam or junk folder to see if the email has been redirected there. If you still cannot find it, we recommend replying to this ticket with the email address you used to subscribe, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
I haven’t recieved it in spam as well. I just checked that. Here is the email that I used to subscribe: p**************@g********. Can you please activate the subscription?
Hello,
We checked your account and we can confirm that the purchased subscription is active and ready for use. Please follow this guide to proceed: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
As for your logins, we have gone ahead and reset your password from our end. We inserted the new login data in the Sensitive Data section of this ticket. Please check.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
