Hello,
We apologize for the issue you are facing with your Rank Math account. It seems that you have purchased the PRO version using a different email address than the one you are logging in with. To resolve this, we recommend that you reply to this ticket and provide the email address you used to purchase the PRO plan (w**************@m******) so that our support team can assist you in merging your accounts or updating your email.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you!
Best regards,
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I purchased the Pro version with the email address: w**************@m******.
Kind regards, Wolfgang Bartke
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can confirm that the PRO subscription was purchased using the email address you mentioned.
Would you like us to merge all your accounts and consolidate all settings and subscription data into a single account? If so, please let us know which email address you wish to keep and we’ll merge them for you.
Looking forward to hearing back from you.
Good morning,
Thank you for your quick reply.
Please merge the settings and subscription in the account with the email address: w******@g********.
Thank you in advance.
Kind regards,
Wolfgang Bartke
Hello,
Before we proceed, we need to verify the ownership of that email address first. Can you please share an invoice from FastSpring.com so we can confirm it first?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
