Hello,
I apologize for the issue you are facing with the Rank Math dashboard showing the Free version instead of the Pro version. This can happen for a few reasons:
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License Activation: Ensure that you have activated your Rank Math Pro license correctly. You can do this by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and checking if your license is activated.
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Account Issues: If you purchased Rank Math Pro using a different email address than the one currently logged in, you may not see the Pro features. Make sure you are logged into the correct Rank Math account associated with your Pro subscription.
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Reconnecting Account: If your Free version is already connected to Rank Math, you might need to disconnect and reconnect your account. You can find instructions on how to do this here.
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Plugin Version: Ensure that you have installed the correct version of Rank Math Pro. You can download it from your Rank Math account.
If you continue to experience issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
Where Is My Rank Math PRO License Key?
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Regarding replying to another email, unfortunately, it is not possible in the forum. You’ll only get the email that is added to this Rank Math account.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
