Purchased AI content and no install

#1062288
  • Resolved Steve Wright

    3 months ago

    Rank Math free

    Please install my online purchase – do not see this in my account although deducted from my checking account. PLEASE ADVISE Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI purchase. It seems that you may not be logged into the correct account where the purchase was made. Please ensure you are logged in to the account associated with your purchase.

    You can check your remaining credits by going to your Rank Math account here: Rank Math Account. If you see the correct credits there but they are not reflecting on your website, please follow these steps:

    1. Go to your WordPress admin area.
    2. Navigate to Rank Math > Dashboard > Help.
    3. Disconnect and then reconnect your Rank Math account.

    Here are some screenshots for reference:

    • Disconnect: Disconnect
    • Reconnect: Reconnect

    After reconnecting, refresh the credits count in your Content AI section to ensure it updates correctly. You can do this by going to WordPress Dashboard > Rank Math > General Settings > Content AI and refreshing the credits.
    Refresh Credits

    If you continue to experience issues, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for your understanding!

    Jeremy

    3 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Purchased AI content and no install’ is closed to new replies.