Last ticket is set to privat!?

#1062007
  • Resolved Thomas Frenken

    3 months ago

    Rank Math free

    Hello,

    I asked for a refund in our last Ticket “Content AI”. I have seen a reply to my question, but can’t see it, because it says that I do not have the permission to see the topic. It’s set to “private”. What does that mean? Can you please clarify?

    Kind regards, Thomas Frenken

Viewing 1 replies (of 1 total)
  • Jeremy

    3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    That ticket was created when your account was still a PRO account. Now that you have requested a refund (which we have honored), you no longer have access to your PRO tickets.

    We have gone ahead and moved that ticket to Free section so you can now access its content.

    Don’t hesitate to get in touch with us if you have any other questions.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Last ticket is set to privat!?’ is closed to new replies.