Hello,
We apologize for the issue you are facing with the missing Social module in Rank Math. It sounds like you’ve already taken several troubleshooting steps, which is great. Here are a few additional suggestions you can try:
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Check User Permissions: Ensure that your user role has the necessary permissions to access the Social module. You can check this in the Role Manager settings of Rank Math.
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Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. Try temporarily deactivating other plugins to see if the Social module appears.
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Theme Compatibility: Ensure that your current theme is compatible with Rank Math. Switching to a default WordPress theme (like Twenty Twenty-One) temporarily can help identify if the theme is causing the issue.
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Clear Cache: If you are using any caching plugins or server-side caching, clear the cache to ensure you are seeing the latest changes.
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Check for Updates: Make sure that both WordPress and Rank Math are updated to their latest versions.
If none of these steps resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern, and we hope to get this resolved for you soon!
Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you are working on a custom post type? If so, please make sure it is set to public.
Also, if you have turned on Role Manager in Rank Math, make sure that the user has access to the “On-Page Social Settings”:
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
