I bought the business version and it doesent appear on my profile

#1061792
  • Resolved Christian de Jongh

    3 months ago

    Rank Math business
    Content AI Creator
    SEO Course

    I bought the business version but it doesnt appear in my profile

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months ago

    Hello, we apologize for the issue you are facing with your Rank Math Business version not appearing in your profile. This could happen if you upgraded using a different email address than the one associated with your Rank Math account.

    To resolve this, please log into your Rank Math account and check if the Business version is listed there. If it is not, you may need to contact our support team to merge both accounts or change the email connected to your Business account. You can do this by opening a ticket on our support forum.

    When submitting your ticket, make sure to include the email address you used to purchase the Business version or a screenshot of the invoice you received. This will help our support team assist you more effectively.

    Thank you for raising this concern, and we hope to get this sorted out for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    Please check if you are running v3.0.91 of Rank Math PRO and v1.0.248 of the free version.

    The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

    Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Lastly, we noticed that you bought Rank Math Business plan twice, did you intend to purchase Content AI Creator plan? if yes, we can refund the second purchase so you can purchase Content AI.

    We really look forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I bought the business version and it doesent appear on my profile’ is closed to new replies.