RankMathPRo

Hello,

We apologize for the issue you are facing with your Rank Math PRO subscription showing as a free plan. It seems that there might be a discrepancy with the email address associated with your account. Please ensure that the email you used to purchase the PRO plan is the same as the one connected to your Rank Math account. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

You can find guidance on how to do this in our article here.

Regarding accessing your invoice, you can log into your Rank Math account and navigate to the Subscriptions section to download your invoice. If you need further assistance, please reply to this ticket with the email address you used for the purchase, and a human agent from our support team will assist you.

Thank you for raising this concern!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Please check if you are running v3.0.91 of Rank Math PRO and v1.0.248 of the free version.

The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.