Issues with 1.0.248 and Buddyboss Memberview

#1061763
  • Resolved Christian Hecht

    3 months ago

    Rank Math free

    Hi,

    after updating to 1.0.248 the view of a member profile, the page is only a white page, after downgrade to 1.0.247 it works.
    I testet 2 times.
    as

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with the member profile view after updating to version 1.0.248. A white page typically indicates a conflict with another plugin or theme. Here are a few steps you can take to troubleshoot this issue:

    1. Check for Plugin Conflicts: You can use the Health Check plugin to determine if there is a conflict with another plugin or theme.

    2. Enable Debugging: You can enable debugging in WordPress to see if any specific errors are being logged. This can help identify the source of the problem.

    3. Clear Cache: If you are using any caching plugins, make sure to clear the cache after updating the plugin.

    4. Check Server Logs: Sometimes, server logs can provide insights into what might be causing the issue.

    If these steps do not resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!

    Adetayo

    3 months ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Ike

    2 months, 4 weeks ago

    Hello,

    We can replicate this issue.

    We have informed the developers about the issue and will let you know once the issue is fixed.

    Please do not hesitate to let us know if you need our assistance with anything else in the meantime.

    Looking forward to helping you.

    Christian Hecht

    2 months, 4 weeks ago

    Rank Math free

    Thanks a lot.

    Ike

    2 months, 2 weeks ago

    Hello,

    The latest update of our plugin includes a fix for this issue. https://rankmath.com/changelog/free/

    Please update it on your site if you haven’t.

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Issues with 1.0.248 and Buddyboss Memberview’ is closed to new replies.