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Hello!
We’ve been using RankMath on our aquainfoexchange.org website and have really enjoyed using it to improve SEO on our posts. However after a BuddyBoss update this morning, we found that we were getting a white screen when we attempted to go to any member profile page after login.
We created a staging site and did a plugin conflict test and discovered that when we deactivated Rank Math the BuddyBoss profiles would load again.
We’ve deactivated Rank Math on the main site for now, but would love if this issue was resolved so we could reactivate and use it again. If you’re interested in troubleshooting, we’d be happy to set up another staging site and provide you with login credentials.
Thanks,
Joe
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Hello,
We apologize for the issue you are facing with Rank Math and BuddyBoss. It sounds like a frustrating situation, and we appreciate you bringing this to our attention.
To confirm if it’s a bug or just a theme/plugin conflict, we recommend performing a quick conflict check using the Health Check plugin. This allows you to troubleshoot without affecting your website visitors. Here’s how you can do it:
1. Installing the Health Check Plugin
- Log on to WordPress: Log into your WordPress Administrator account and navigate to the dashboard.
- Add Plugin: Go to Plugins in the WordPress menu, then click on Add New.
- Install Health Check Plugin: Search for ‘Health Check’ and click Install Now on the Health Check & Troubleshooting plugin.
- Activate Health Check Plugin: Activate the plugin once installed.
- Finding the ‘Site Health’ Option: Hover over Tools in the WordPress Menu and click on Site Health.
This process will help you identify if there are any specific settings or conflicts that need to be addressed.
If you would like more comprehensive assistance, we also offer a professional setup service for users with a PRO subscription. You can find more information about this service here.
If you decide to set up another staging site and provide us with login credentials, please reply to this ticket with those details, and a human agent from our team will assist you further.
Thank you for your patience, and we look forward to resolving this issue for you!
Sources:
Confirming a Theme/Plugin Conflict With Rank Math
Confirming a Theme/Plugin Conflict With Rank MathHello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/
If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
The access level of the login details you provided is very limited.
However, the latest version of the Rank Math plugin resources this conflict with BuddyBoss/BuddyPress:
Please update our plugin on your site and clear all caches.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
The ticket ‘Conflict with BuddyBoss’ is closed to new replies.