Hello,
We apologize for the issue you are facing with the Rank Math Pro plugin. Unfortunately, we cannot access or retrieve the email address associated with your Rank Math Pro subscription directly. However, you can check the email account you used when purchasing the subscription or any other email accounts that might have been used.
If you are unable to find the email, I recommend replying to this ticket with the details of your purchase, including any invoice or confirmation emails you may have received. A human agent from our support team will be able to assist you further in locating the email associated with your Rank Math Pro account.
Regarding the error you encountered while updating Rank Math SEO PRO, it may be helpful to ensure that your WordPress installation and other plugins are up to date. If the issue persists, please include your site URL in your reply so that we can provide more specific assistance.
Thank you for raising this concern, and we look forward to helping you resolve it!
We have recently taken control of our website from a consultancy…. and I have no idea of the subscription, only that I need to make sure everything is secure and up to date.
our website is https://www.dfl-uk.com/
Hello,
If you don’t have a subscription, then you can remove/deactivate the Rank Math PRO plugin on your site.
Alternatively, you can purchase your own subscription so you can update the plugin and use it on your site:
https://rankmath.com/pricing/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
