credits for Content AI

#1061360
  • Resolved Pieter

    3 months ago

    Rank Math free

    Hi,
    I have a subscription and I noticed that I cannot do anything with Content AI. It says
    “Thank you for choosing Rank Math! Enjoy 750 Credits monthly for life as a token of our appreciation!”, but the amount of credits is -546. It has been like this for a while now. I did not use this feature yet and every month my credit stays in the negative.

    How to solve this?

    Best regards,

    Pieter

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits. It seems like there might be a discrepancy in your account. Here are some steps you can take to resolve this:

    1. Check Your Account: Ensure that you are logged into the correct Rank Math account that holds your subscription. You can verify your credits by visiting your Rank Math account area.

    2. Refresh Your Credits: If your account shows the correct credit amount but it’s not reflecting on your website, please go to your WordPress admin area and navigate to Rank Math > Dashboard > Help. From there, disconnect and reconnect your Rank Math account. This should help refresh the credits count.

      • Disconnect: Disconnect
      • Reconnect: Reconnect

    3. Refresh Credits Count: After reconnecting, head over to your Content AI section and refresh the credits count again to ensure it requests the updated credits from our server.

      • Refresh Credits: Refresh Credits

    If you still encounter issues after following these steps, please reply to this ticket with any additional details, including your site URL, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we hope this helps resolve your issue!

    Pieter Janssen

    3 months ago

    Rank Math pro

    Hi,

    I did all that. But I never get 750 free credits per month. When I click refresh I get the message “account_free_limit_reached”.

    Pieter Janssen

    3 months ago

    Rank Math pro

    Hi,

    I did all that. But I never get 750 free credits per month. When I click refresh I get the message “account_free_limit_reached”.
    The website is http://www.kikiphototours.com

    Adetayo

    3 months ago

    Hello,

    Thank you for contacting us. We apologise for the delay in response and for any inconvenience that might have been caused.

    We can see that the free AI credits you have in your account have already been exhausted. You’ll have to wait until 25 July 2025 for your free credits to reset.

    Please monitor the credits and let us know if it refreshes on this day. If not, we might need to escalate the issue to our developers.

    We appreciate your patience in the meantime.

    Please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘credits for Content AI’ is closed to new replies.