Hello,
We’re sorry to hear that you’re having trouble changing your password. It sounds frustrating to encounter those error messages. Here are a few steps you can try to resolve the issue:
-
Clear Your Browser Cache: Sometimes, cached data can cause issues with forms. Try clearing your browser cache and cookies, then attempt to change your password again.
-
Use a Different Browser: If clearing the cache doesn’t work, try using a different web browser or an incognito/private window to see if the issue persists.
-
Check for Required Fields: Ensure that all required fields are filled out correctly, including any confirmation fields. Sometimes, there might be hidden validation rules that are not immediately obvious.
-
Reset Password via Email: Since you mentioned you can log in using the email link, you might want to reset your password through that link and see if it allows you to set a new password successfully.
If these steps do not resolve the issue, please reply to this ticket with any additional details or error messages you are encountering, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!
Hello,
Thank you for contacting Rank Math support.
You seemed to have marked this ticket as resolved.
We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you for choosing Rank Math.
