Subscription is payed, but inactive\Free Plan

#1061241
  • Resolved eitanwebuild
    Rank Math pro

    Hello. I Purchased today the Pro Plan from your site and got an invoice for my payment.
    But I cannot use the PRO plugin.
    How can i Fix it, I checked – And i payed in this account.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that there might be a discrepancy with the email address associated with your account. Please ensure that the email you used to purchase the PRO plan is the same as the one linked to your Rank Math account.

    If they are different, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.

    In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team assist you more effectively.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Hello,

    We’ve checked your account, and your account is already using the Rank Math PRO subscription. You’ll also notice that the PRO badge is already showing on your account details.

    You can now download the Rank Math PRO plugin from your account’s dashboard.

    Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Subscription is payed, but inactive\Free Plan’ is closed to new replies.