i buy the subscription and i pay about $83 dollars and it will be about $6.99

#1060466
  • Resolved Roberto artiga
    Rank Math free

    i buy the subscription and i pay about 83 dollars and it will be about $6.99 i remember i use my card to pay for it and now i don’t see it in the system, i will check in my bank stamen, because the payment went through and i would like to know was going in on, i don’t want to keep getting charge over and over… i went into the subscriptions, and i don’t see anything The transaction date 06/20 – postdate 06/23 fs rank math, Santa Barbara, ca reference number 99107158 -$83.88 first payment second payment reference number 998805515 $47.00 this for the course i buy and now i don’t see it in the subscription billing. I am checking the statement, and it appears, both of these payments are included, and I don’t know why you guys are charging me again. This is not professional … i dont want to get charge again again i see it in the bank stament you guy need to be more professional..

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  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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