Hello,
I apologize for the issue you are facing with accessing your Rank Math account. It sounds like there may have been some confusion regarding the accounts associated with your domain.
To check if your website is connected to a Rank Math account, you can follow these steps:
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Disconnect the Current Account: Go to your WordPress Dashboard, navigate to Rank Math SEO → Dashboard → Help, and click on Disconnect Account.
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Reconnect with the Correct Account: After disconnecting, click on Connect Now and ensure you select the correct account associated with your PRO license.
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Check Your Rank Math Account: You can verify which websites are connected to your Rank Math account by visiting the Rank Math Account Area. If your website is not listed there, it indicates that it is not connected to the current account.
If you suspect that there might be other accounts associated with your domain, it may be necessary to check with any former team members who might have had access or to try different email addresses that could have been used for the PRO account.
If you still cannot find the account or need further assistance, please reply to this ticket, and a human agent from our support team will assist you in locating any accounts associated with your domains.
Thank you for raising this concern, and we hope to help you resolve it soon!
Sources:
Website Not Shown In Rank Math Account Area » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for contacting Rank Math support.
The domain s*******h.com is associated with this account you used to contact us, while the domain a*******y.com is not associated with any account.
We hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Thank you.
If im not mistaken, there was a pro account at some point but I dont see one associated with my email
Hello,
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
This is part of the issue, we have had several employees leave and we can not locate a receipt or any sort of subscription start / end email. We are hoping to look up possible emails by the domains. So that we can locate the receipt or invoice.
Hello,
None of the domains/email you shared is connected to an account with a subscription.
The *****growth.com is connected to the account you opened this ticket with, while ******guy.com is not connected to any account.
If you can share the financial details of the transaction in the sensitive data section. Please share the payment method, and if a card was used, the last 4 digits of the card.
We look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I found the account, email is in the sensitive data, I have connected it however, I am not seeing any of the Pro features accessbile
Hello,
Please ensure you are using the latest versions of our plugins according to our changelog: https://rankmath.com/changelog
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks for your help.
1. The Rank Math SEO Pro on our site is running 3.0.56 – wordpress is telling me it is up to date, is there a way to manually update?
2. I have added a third general account that should be used moving forward, please merge/remove the other two.
Thanks
Hello,
Thank you for your patience.
We have gone ahead and merged your accounts and kept the preferred email address.
Please check on your end if everything is working as expected.
You can download the latest versions of the Rank Math PRO plugin from here https://rankmath.com/my-account/.
You can also refer to this guide on updating Rank Math manually: https://rankmath.com/kb/update-rank-math-manually/
Don’t hesitate to let us know if you need our assistance with anything else.
thank you, think I’ve got it!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://www.trustpilot.com/evaluate/www.rankmath.com
It only takes a few minutes but makes a huge difference.
It would mean so much to us and would go a really long way.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
