content AI subscription

Hello,

We apologize for the issue you are facing with your Content AI subscription. It sounds like there may be a few steps to ensure everything is set up correctly. Here’s what you can do:

1. Refresh Your Credits: Go to your WordPress Dashboard and navigate to Rank Math SEO → General Settings → Content AI. Look for the option to refresh your credits and click on it. This can help in recognizing your subscription.
   

2. Check Connection: Ensure that you are logged into the correct Rank Math account that has the active Content AI subscription. You can do this by going to WordPress Dashboard → Rank Math SEO → Help and clicking on Connect Now. Make sure to select the appropriate license if you have multiple.
   

3. Enable Content AI Module: Make sure that the Content AI module is enabled in your Rank Math settings. You can check this under WordPress Dashboard → Rank Math SEO → Dashboard → Modules.
   

If you have followed these steps and are still experiencing issues, please reply to this ticket, and a human agent from our support team will assist you further. If possible, include your site URL in your reply for more targeted assistance.

Thank you for raising this concern, and we hope to resolve it quickly for you!

Sources:
How to Connect/Disconnect Your Website From Content AI

Hello,

Thank you for contacting us.

The issue is from the outdated Rank Math PRO plugin on your site. We noticed you no longer have an active Rank Math PRO subscription, so you will be unable to update the PRO plugin to the most recent version.

If you disable the outdated Rank Math PRO plugin and reconnect your site to Rank Math, the credit will be loaded,d and you will be able to use the Content AI feature.

We hope this helps. Please let us know if you have further questions or concerns.

Thank you.