Credits mismatch for Seospecialist.ma

Hello,

We apologize for the issue you are facing with the Content AI credits mismatch. To resolve this, please follow these steps:

1. Log in to your Rank Math account that you used to purchase the Content AI credits.
2. Navigate to Rank Math > Dashboard > Help in your WordPress admin area.
3. Disconnect and then reconnect your Rank Math account. Here are the steps visually:
   • Disconnect:
   • Reconnect:
4. After reconnecting, head back to your Content AI and refresh the credits count to ensure it requests the updated credits from our server. You can refresh the credits by going to WordPress Dashboard > Rank Math > General Settings > Content AI and clicking the refresh icon.
   

If the issue persists after following these steps, please reply to this ticket, and a human agent from our support team will assist you further. Additionally, if you could provide the URL of your site in your reply, it would help us investigate the issue more effectively.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it!

Sources:
Resolving Content AI Related Issues » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We have gone ahead and disconnected your website from our side so you can reconnect it. This is to properly sync your website to our system.

You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Let us know how that goes. Looking forward to helping you.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.