Hello,
I apologize for the issue you are facing with your Rank Math PRO account showing as a free account. It seems that there might be a mismatch between the email addresses connected to your PRO and free accounts. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by replying to your existing ticket and providing the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
For your second question regarding the schema markup, if the email is being included by default in your organization schema and you did not add it, you can remove it by going to the Rank Math settings for schema markup. Here’s how:
- Navigate to Rank Math > Titles & Meta in your WordPress dashboard.
- Go to the Schema Markup tab.
- Locate the organization schema settings and check if there is an option to remove or edit the email field.
If you need more detailed guidance on setting up or customizing your schema, we recommend checking out our tutorial on how to set up Schema Markup.
If you would like comprehensive assistance with your Rank Math setup, consider our professional setup service available at Rank Math Services. This service requires a PRO subscription and ensures that your plugin setup is fully correct and adheres to the latest SEO standards.
Thank you for raising these concerns! If you have any further questions or need additional help, please reply to this ticket, and a human agent will assist you further.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
m************@g********
Auftragsnr.: RANKMATH250624-7225-42220
Hello,
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address, and we will do the needful.
We really look forward to helping you.
No need to merge . Just change to the pro version ,so pro version account be connected to the website
Hello,
The account you are using to contact us cannot be changed to a PRO account unless you purchase a PRO subscription.
In this case, you would need to connect the website to the account associated with the PRO subscription to use the PRO features on your site.
Let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
