Hello,
We apologize for the issue you are facing with your premium account. Thank you for providing the transaction code.
To resolve this, please ensure that you are logged into the correct Rank Math account associated with your purchase. You can check your account status by logging into your Rank Math account. If you find that your account is still showing as free, it may be due to using a different email address for the purchase.
In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
When submitting your ticket, please include the transaction code and any other relevant details to help expedite the process.
Thank you for your understanding, and we look forward to assisting you further!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the service with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
