Not able to update to latest version of RM Pro

#1056016
  • Resolved Amy

    3 months, 1 week ago

    Rank Math free

    G’day

    I have some website using the Pro Version
    They are unable to update

    I had trouble with my credit card – but I believe that is all OK now
    But perhaps the sites need to be reconnected??

    Thank you for your help

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with updating to the latest version of Rank Math Pro. It sounds like there may be a couple of factors at play here.

    First, please ensure that you have the latest version of Rank Math by checking your WordPress Dashboard:

    1. Go to Rank Math SEO → Status & Tools → Version Control.
      Check Rank Math version from Version Control
    2. If an update is available, you can click on the “Update Plugin” option.

    If you are still unable to update, it might be necessary to reconnect your website to your Rank Math account. You can do this by following these steps:

    1. Go to Rank Math → Dashboard → Help in your WordPress admin area.
    2. Disconnect and then reconnect your Rank Math account.
      Disconnect Rank Math
      Reconnect Rank Math

    After reconnecting, try updating again. If the problem persists, please reply to this ticket with the specific site URLs that are having issues, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we hope this helps resolve the issue!

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Princess

    3 months, 1 week ago

    Hello,

    Thank you for contacting Rank Math.

    The subscription has expired already, and we do not have any option to revert a subscription that has expired. You will have to make a new purchase:
    – Rank Math PRO : https://rankmath.com/pricing/
    – Content AI: https://rankmath.com/content-ai/#pricing
    – SEO Course: https://rankmath.com/seo-course/

    Hope that helps.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Not able to update to latest version of RM Pro’ is closed to new replies.