Hello,
We apologize for the issue you are facing with your Rank Math PRO license. To have your license associated with the correct account, you will need to contact our support team directly. Please reply to this ticket and include the email addresses you want to connect, along with your order reference number (RANKMATH250623-4359-39113).
Once you provide this information, a human agent from our team will assist you in merging the accounts or changing the email connected to your PRO account.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have transferred your purchased subscription to the other email account.
Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.
Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Lastly, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
When I disconnect and try to reconnect to the solu-7977 account I only see Rank Math Free Plan. I do see the Business Subscription when I login to the account.
Once we get this sorted out I would like to merge the accounts.
Thanks
Mark
See text from the Plugin Action Window below. I can’t change the account.
Plugin ActivationNot solu-7977? Login here
Hi solu-7977 (s***********@s*****************)
You are about to activate:
Rank Math Free
Rank Math Free Plan
URL: https://app-wilberts-smjc-poc-f9d7fzeka4c0dgaf.westus2-01.azurewebsites.net
Ok, activate now Cancel
Hello,
The issue here is that the website you’re trying to connect to doesn’t have the Rank Math PRO installed.
Please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/
After that, try reconnecting your account in Rank Math → Dashboard → Help.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
